Terms of service

Welcome to RivaKart (owned and operated by Rinku). Throughout the site, the terms "we", "us" and "our" refer to RivaKart (owned and operated by Rinku). RivaKart (owned and operated by Rinku) operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services").

Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are responsible for:

  • Providing accurate, current, and complete information for all purchases.

  • Maintaining the security of your account credentials.

  • All activity that occurs under your account.

SECTION 2 - OUR PRODUCTS

  • We strive for accuracy; however, jewelry colors and textures may appear differently depending on your device settings and display configuration.

  • We do not warrant that the quality of any products will meet your specific expectations.

  • Product descriptions and pricing are subject to change without notice.

  • We reserve the right to limit quantities or discontinue any product at our sole discretion.

SECTION 3 - ORDERS AND BILLING

  • Offer to Purchase: Placing an order is an offer to purchase; it is not accepted until you receive a confirmation email from us.

  • Payment: We must receive and process payment before order fulfillment.

  • Cancellations: Due to our curated fulfillment process, we may be unable to accommodate cancellation requests once an order is accepted.

  • Personal Use: You warrant that purchases are for personal use only and not for commercial resale or export.

SECTION 4 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. RivaKart (owned and operated by Rinku) is not liable for shipping delays caused by carriers, customs, or events outside our control. Once products are transferred to the carrier, the risk of loss passes to you.

SECTION 5 - INTELLECTUAL PROPERTY

The Services and all original content (text, images, logos, and jewelry designs) are the exclusive property of RivaKart (owned and operated by Rinku) and are protected by copyright and trademark laws. You may use the Services for personal, non-commercial use only. Any reproduction or distribution without our written consent is strictly prohibited.

SECTION 6 - PROHIBITED USES AND "AGENTS"

You are prohibited from using the site for any unlawful purpose or to infringe upon our intellectual property. Furthermore:

  • Automated Access: You may not use robots, spiders, or AI tools (such as agentic AI) to scrape or access the Services without authorization.

  • Agent Identification: Any autonomous software ("Agent") accessing the site must identify itself in the HTTP request string as Agent/agent name and must not circumvent CAPTCHAs or mimic human behavior.

SECTION 7 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE'. To the fullest extent provided by law, RivaKart (owned and operated by Rinku) and Shopify shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including lost profits or lost savings, arising from your use of the Services or any products procured through the Services.

SECTION 8 - INDEMNIFICATION

You agree to indemnify and hold harmless RivaKart (owned and operated by Rinku) and Shopify from any claims or demands, including reasonable attorneys' fees, made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 9 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the jurisdiction where RivaKart (owned and operated by Rinku) is headquartered (New Delhi, India), without regard to conflict of law principles.

SECTION 10 - CHANGES TO TERMS

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

    • Email: info.rivakart82@gmail.com

    • Phone: +91 - 9115739120

    • Address: Street No 6, Vijay Colony, Fazilka, Punjab - 152123

    • Hours: Monday – Friday, 10:00 AM – 6:00 PM