Privacy policy

Last updated: May 18, 2026

This Privacy Policy describes how RivaCart (Operated and Owned by Rinku) (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://rivakart.online/ (the "Site") or otherwise communicate with us (collectively, the "Services").

By using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use any of the Services.

1. Personal Information We Collect

We collect personal information about you from various sources to provide a curated shopping experience. The categories of information we collect include:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment card details (credit/debit card numbers), transaction history, and payment confirmation.

  • Account Information: Username, password, security questions, and saved preferences.

  • Transaction Information: Items viewed, cart contents, wishlist items, purchases, returns, and exchanges.

  • Customer Support Communications: Information included in any correspondence sent to us via email or contact forms.

  • Device & Usage Data: IP address, browser type, device identifiers, and information on how you navigate our Site (collected automatically via cookies and similar technologies).

2. How We Use Your Personal Information

We use your information to fulfill our commitment to you and improve your experience, specifically for:

  • Order Fulfillment: Processing payments, arranging shipping, and managing returns/exchanges.

  • Customer Support: Responding to inquiries and providing account updates.

  • Marketing & Advertising: Sending promotional communications and showing targeted advertisements based on your interests.

  • Security & Fraud Prevention: Authenticating accounts and monitoring for malicious or fraudulent activity.

  • Legal Compliance: Complying with applicable laws, responding to legal requests, and enforcing our terms.

3. How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties, including:

  • Shopify: Our service provider used to power this online store.

  • Service Vendors: Payment processors, shipping and fulfillment partners, and data analytics providers.

  • Marketing Partners: To show you personalized advertisements on other platforms.

  • Legal Obligations: When required to respond to subpoenas, search warrants, or to protect our rights and safety.

4. Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access/Know: Request a copy of the data we hold about you.

  • Correction: Request that we update inaccurate information.

  • Deletion: Request that we erase your personal data.

  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the "Unsubscribe" link.

To exercise these rights, please contact us using the details provided below.

6. International Transfers

Your personal information may be transferred, stored, and processed outside of your country of residence, including in Canada and the United States. We ensure that such transfers are protected by recognized legal mechanisms, such as Standard Contractual Clauses.

7. Security and Retention

We maintain industry-standard security measures to protect your data. We retain your information only as long as necessary to provide our Services, resolve disputes, or comply with legal obligations.

8. Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: info.rivakart82@gmail.com

  • Phone: +91 - 9115739120

  • Address: Street No 6, Vijay Colony, Fazilka, Punjab - 152123

  • Hours: Monday – Friday, 10:00 AM – 6:00 PM